Top : United_States : VA : Rosslyn : Tivoli Pastry Shop2700 North Moore Street
Rosslyn
VA
United States
22209
Telephone : 703.524.8902
Opening Times : Mon - Fri 8:30am to 8pm; Sat 7am to 8pm; Sun 9:30am to 4:30pm
Type of cuisine served :Payment MethodsAll restaurants accept cash; additional methods of payment are :-
ReviewsBad Service I purchased a cake from the Rosslyn location that I had ordered the day before for a clients'party. Once I opened the box with the cake in it I noticed that the writing on the cake was wrong. There were 3 misspellings. Since the cake was for a client this was very upsetting to me. I returned to the store to explain to the general manager and to asked if they could fix this for me. To my surpirse I was told NO! The writing was a round candy disc, so I asked if they had a blank disc so I could write on it myself. I was told NO! The general manager at that time raised his voice and told me that I should just take the disc off the cake. I told Paul Gindes the general manager that I worked for Morton's the Steakhouse and that the cake was for a client. This man (I use this word loosely) then told me that he worked for Tivoli and so what. This was the worst customer service I had ever had in my life!!! I have used Tivolis' for over 10 years at three of thier locations for business and personal,it used to be my favorite pastry shop in the area. I WILL NEVER BUY A NOTHER THING FROM THEM!!!!!!!!!!!!!!!!!!!!!!! I purchased a cake from the Rosslyn location that I had ordered the day before for a clients'party. Once I opened the box with the cake in it I noticed that the writing on the cake was wrong. There were 3 misspellings. Since the cake was for a client this was very upsetting to me. I returned to the store to explain to the general manager and to asked if they could fix this for me. To my surpirse I was told NO! The writing was a round candy disc, so I asked if they had a blank disc so I could write on it myself. I was told NO! The general manager at that time raised his voice and told me that I should just take the disc off the cake. I told Paul Gindes the general manager that I worked for Morton's the Steakhouse and that the cake was for a client. This man (I use this word loosely) then told me that he worked for Tivoli and so what. This was the worst customer service I had ever had in my life!!! I have used Tivolis' for over 10 years at three of thier locations for business and personal,it used to be my favorite pastry shop in the area. I WILL NEVER BUY A NOTHER THING FROM THEM!!!!!!!!!!!!!!!!!!!!!!! Food Rating [8/10] Service Rating [2/10] Ambiance Rating [6/10]
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