Top : United_States : VA : Annandale : Silverado7052 Columbia Pike
Annandale
VA
United States
22003
Telephone : 703.354.4560
Opening Times : Lunch Dinner daily
Payment MethodsAll restaurants accept cash.
Alcohol : full bar. Parking : own parking lot.
Reviewswhat happened? I live close to Silverado's and have enjoyed their Happy Hour's. The $3.00 burger was a real deal. Last night I visited, only to find they have taken the burgers off the Happy Hour. I asked to talk to Jamie, the manager. He was too busy to take the time to talk to me. He didn't acknowlege me or ask another manager to talk to me. I have been in the restaurant business for years, this is no way to run a business. Diane Morris I live close to Silverado's and have enjoyed their Happy Hour's. The $3.00 burger was a real deal. Last night I visited, only to find they have taken the burgers off the Happy Hour. I asked to talk to Jamie, the manager. He was too busy to take the time to talk to me. He didn't acknowlege me or ask another manager to talk to me. I have been in the restaurant business for years, this is no way to run a business. Diane Morris Food Rating [8/10] Service Rating [8/10] Ambiance Rating [10/10] exceedingly unacceptable dinner at Silverado I am writing this message after an exceedingly unacceptable dinner at Silverado in Annandale, Virginia. I am writing this message after an exceedingly unacceptable dinner at Silverado in Annandale, Virginia. Under my recommendation, I met with 6 friends for dinner there this evening. I had recommended the restaurant because of the menu selection and previously excellent service. Luckily, they are good friends and will not hold me accountable for such appalling food service and mediocre food. True, the seven of us will make sure that our other friends hear about the evening and know to never waste their time or money at Silverado. First, we had to wait an hour and half at the bar after calling ahead and being told to expect a 10-minute wait. When we did sit down, there were no ribs, prime rib, or salmon — the three items my friends wanted. When we did place our order, 6 of the 7 dishes were correct. Our plates were cold/room temperature by the time they were served. The most memorable part of the evening was when our waiter proceeded to knock over a full glass of water and a full beer glass in my friend’s lap. She was left to sit with wet clothes all evening. Especially bad because 3 of us had put our coats back on because the booth was being blown with cold air from the vent. Not only were we charged for the beer, no one came and apologized. We were offered a dry cleaning ticket, but that is not close to an appropriate response. Never did a manager come up with apologies. We were charged for the beer the waiter spilled. We ordered 2 desserts and coffees — a very easy thing to comp for a bad experience. Not only did this not happen, we were charged the 18% tip for a party of seven. Most of us at the table did not want to leave a tip at all, but one friend was embarrassed and uncomfortable at the idea of not paying it since it was on the printed receipt. We cared more about our friend’s feelings than the waiter so he did receive his tip for incompetent service and cold, mediocre food. I do not have the time to go into how horrible our service and meal was. I am embarrassed and appalled. I would say that I eat and bring people to one of their establishments (Carlye Grand, Sweetwater Tavern, Silverado, Mikes American Grill) at least twice a month. I can now say that I will be recommending to anyone who will listen that they should stay away from them until they have improved their standards of customer service and food preparation (or are are out of business). Food Rating [4/10] Service Rating [2/10] Ambiance Rating [6/10]
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